Sale conditions

Article 1: General

These general conditions of sale govern the contractual relations between the buyer and the seller INOVAWEB in the scope of products and services sold on the site

The buyer acknowledges having taken knowledge of these general conditions of sale and, upon ordering, declares to accept them expressly. The validation of the order implies acceptance of the general conditions of sale. INOVAWEB reserves the right, at any time, to adapt or modify, in whole or in part, the present conditions. When the buyer places an order on the site, the applicable general conditions of sale are those in force on the site at the time of the validation of the order.

The possibility to buy online at is reserved to any natural or legal person, with legal capacity, to live in one of the countries of the European Union, and the rest of the world.

Article 2: Order

To order, the buyer will provide all the information necessary for his identification, filling out the form available. INOVAWEB can not be responsible for the mistakes made by the buyer in the draft of the references of the customer and for the delays of delivery or the impossibility of delivering the services ordered because of these errors. By validating your order, the buyer accepts the description of the services and the price of them, as well as declares and acknowledges the acceptance of its general conditions of sale. Then, any order will be confirmed to the buyer by a receipt notice sent by email confirming their complete references, service designation, quantity ordered, prices with VAT included, mode of payment and delivery / activation.

Article 3: Price

The prices of our products and services are indicated in Euros, excluding VAT.

The price applied will be the price in force at the time of registration of the order, subject to availability on this date.

INOVAWEB reserves the right to modify its prices at any time and without prior notice, in particular due to the variation of the prices of the supplies.

Article 4: Payment

All orders are paid in euros for guaranteed online payment, or, by agreement, in installments.

The transactions are operated by debit / credit card Visa, MasterCard, American Express and Maestro, via PayPal platform (You do not need to have a PayPal account to pay by credit card). The transactions can also be operated by Multi Bank Payment, Bank Transfer, Check to Order and Cash.

The transactions made at INOVAWEB are guaranteed by the PayPal payment system. All information exchanged to handle the payment is encrypted thanks to the SSL protocol. These data can not be detected, intercepted or used by third parties. They are also not retained in our computer systems. PayPal is a technical vendor, and has no responsibility for disputes linked to orders. These disputes must be settled directly with INOVAWEB and / or your bank. For more information regarding PayPal, visit The body that is responsible for the security of payment mentioned at the time of the transaction is susceptible to change without prior notice.

Purchases are paid with the order and will only be processed/activated if the entire price has been paid with VAT, except for services whose contracts/budgets indicate the granting of payments in kind, such as the construction of websites, portals, virtual stores , which by their nature and periodicity in design can be paid in two installments, 50% of the total amount being paid in the award and the remaining 50% of the total amount will be paid after approval of the design of the project, before being installed on the server .

INOVAWEB reserves the right to refuse any order from a buyer who has not made, in whole or in part, the payment of a previous order. Likewise, any order or any activation can be interrupted in case of refusal of the payment by the financial organisms that authorize the same.

Article 5: Services

Our service offers and price are valid as long as they are offered on the site, within the limits of their characteristics and descriptions.

aª) Descriptions and photographs associated with the services are given as an indication and no technical or typographical error may be grounds for the complaint by the buyer and can not compromise the responsibility of INOVAWEB.

In the event of the impossibility of providing a service for technical reasons, the buyer will be informed of a possible extension of the term. In this case, he has the possibility to cancel his order and demand the full refund, that is, to order one or another service instead of the initially intended one. No response within 7 days of sending the e-mail notifying the extension of the deadline, the order and the new deadline will be considered as accepted by the buyer.

INOVAWEB can not be considered responsible in case of exceeding the deadline for the conclusion or impossibility of activation if this is due to a case of force majeure or, in the case of this delay is due to the lack of supply of elements to the project by part of the buyer. Force majeure shall mean all unforeseeable events and circumstances beyond the control of the parties, such as strikes, fire, flood, robbery or any exceptional circumstances which would delay or make delivery impossible or completion of service. These circumstances that compromise the execution of the order will be grounds for a total or partial cancellation of the order with the payment of the canceled order after having informed the buyer.

bª) Services included in design projects such as website creation, virtual stores, vertical portals, blogs, forums and platforms do not include the introduction of content (other than previously agreed upon), such as images or photos, videos, texts or documents , these are the responsibility of the customer. INOVAWEB is responsible for introducing the generic content for the presentation of the project (in reasonable quantity), and all content must be provided by the client duly edited and prepared, in a timely manner not to prejudice the deadlines determined for delivery of the project.

If the client intends that INOVAWEB to edit, create and integrate all the contents for the project should request a budget for that purpose.

Article 6: Activation / Conclusion

The services purchased at can be delivered in Portugal and in all countries of the European Union.

The delivery of a service / project is effected by e-mail notification, after its completion, following the deadlines agreed with the buyer, and all the requirements have been complied with, namely the full payment or, in the case of an itemized payment, settlement of the last installment. The email sent to the client contains the data / credentials that certify the ownership or ownership to the buyer and grants him access to the definitive service / project, namely links to the project site, user name, registration email and access passwords.

INOVAWEB reserves the right to change the provisional credentials provided during the design of the project, without prior notice, whenever there are reasons for this, namely safety reasons, failure to comply with payment by the buyer, violation of any of the agreed assumptions or even when there are changes in the project other than the work done by INOVAWEB.

If at the date of delivery of the project / service, any payment is pending, the buyer will have 7 days to settle (unless agreed by contract), after which he / she may see your project / service interrupted, canceled or deactivated (only applies to projects by concession agreement).

In the event that the buyer does not make payment within the stipulated period, he may do so within a maximum period of 30 days, after the end of the tolerance period (7 days), with the increase to the default value of 3% the debit amount, at the end of this term and non-compliance with the respective payment, the project / service is eliminated, without any right of reimbursement for the amount already paid.

Article 7: Property trespass - Transfer of risk

The transfer of ownership of the services ordered is made when the full price and VAT are paid. All risks related to services delivered are transferred to the buyer upon delivery.

Article 8: Guarantee and liability

The proposed services are subject to a one-month (30-day) warranty against hidden defects or operational / technical problems. Defects or damage due to misuse, such as installation of incompatible software, unauthorized settings, installation of scripts, change to original design, change to original HTML / CSS / PHP / Java script, negligence and misuse / misuse are not covered by the warranty.

INOVAWEB's liability can not be compromised for any damage that may result from misuse of the services or for any other damage resulting from a delay in the execution of an order when it is due to delay by the customer of the supply of elements to a case of force majeure or to exceptional events, such as strikes, natural disasters, etc.

All services on are described as accurately as possible. However, descriptive memories and photographs are given as an indication and can not compromise INOVAWEB's responsibility. No complaints will be accepted regarding the contents provided, the color / image of backgrounds, themes, menus, textures, tones, gradients, descriptive memories, etc.

Article 9: Purposes of the processing of personal data

INOVAWEB collects personal data when you visit our site and order our services online. The data transmitted by you when ordering our online services is used in order to process your order and perform your contract.

The data for all registered profiles will be retained in order to handle your subsequent orders. The personal data that we ask for is necessary for the treatment of your request. If you do not respond to the required fields, we will not be able to handle your request. Upon your authorization, your e-mail address will be used to inform you about new products, services and promotional offers.

You can oppose this use at any time for promotional purposes by sending an email to

We do not process or record any financial data (credit card number and expiration date) relating to you. This data is recorded directly on the secured payment partner's website that applies its own personal data protection policy (PayPal).

The connection data (IP address, country, date, time and duration of the connection, pages visited ...) are treated for the purposes of statistics and improvement of the site and the service we offer you (see Cookies Policy).

Article 10: Intellectual Property

All elements found on this site (trademarks, logos, photographs, texts, illustrations, descriptive memories ...), as well as in the bulletins sent by e-mail, are protected by copyright and intellectual property. Any reproduction or transmission of these elements without the prior written permission of INOVAWEB is strictly forbidden.

Article 11: Applicable Law and Jurisdiction

These general conditions of sale are subject to Portuguese law. In the case of litigation, Portuguese law applies and only the county courts of São João da Madeira will be competent.

Article 12: Validity of Conditions of Sale

This document is valid only for the purchase of web design projects, such as the creation of web sites, virtual stores, vertical portals, blogs, forums, platforms, web pages and / or Facebook pages, logos and corporate identity, pages for advertising campaigns and / or Newsletters.

If you have purchased a Web Hosting service, whether it is a Linux / Windows Shared Plan, a Dedicated, Managed or VPS Plan, or registered domain, transferred or renewed, it is essential to consult the "General Conditions of Hosting Services".

Seller identification

INOVAWEB | Web Design & Serviços Hospedagem

Administrator: Rogério Ferreira

Travessa das Pedrinhas, 79

3700-854 São João da Madeira


NIF: 202703 398

If you have any questions about this agreement, please contact us.